terms and conditions.

1. Acceptance of these Terms

These Terms and Conditions ("Terms") govern your use of ingoodcocollective.com (the "Site") and any services offered by In Good Company Collective, LLC ("In Good Co.," "we," "us," or "our").

By accessing or using the Site or the Tools, or by purchasing a subscription, you agree to these Terms. If you do not agree, please do not use the Site or the Tools.

You must be at least 18 years old, or the age of majority where you live, to use the Site or engage our services. If you use the Site on behalf of a business, you confirm you have authority to bind that business to these Terms.

Last updated: October 11, 2026

2. About the Site and Our Services

The Site showcases the work of In Good Company Collective and describes the learning and talent services we offer, including:

• Digital learning experiences: custom, interactive eLearning and digital tools
• Talent strategy: frameworks, tools, and systems for talent management, career paths, and succession planning
• In-person workshops: facilitated sessions designed and delivered for client teams
• Online assessment tools: CARE 360 and The Element Profile, offered by monthly or annual subscription, individually or as a bundle (see Section 10)

Content on the Site, including our portfolio and case studies, is for general information only. It is not an offer to provide services on any particular terms.

Any project we take on is governed by a separate written proposal, statement of work, or services agreement. Enterprise customers of our online assessment tools may also sign a separate subscription agreement or order form with us. Each of these is an "Agreement." If an Agreement conflicts with these Terms, the Agreement controls for the project or subscription it covers, and these Terms apply to everything else.

3. Use of the Site

We grant you a limited, non-exclusive, revocable permission to view the Site for personal or internal business purposes. You agree not to:

• Copy, scrape, reproduce, or redistribute Site content except as allowed in Section 4
• Use the Site for any unlawful, fraudulent, or harmful purpose
• Attempt to gain unauthorized access to the Site, its servers, or connected systems
• Introduce viruses, malware, or other harmful code
• Submit false information through any contact or inquiry form
• Use automated tools (bots, crawlers) to collect data from the Site without our written consent

We may suspend or restrict access to the public Site at any time, for any reason, without notice. This does not apply to paid subscriptions to the Tools, which may be suspended or ended only as described in Section 10.

4. Intellectual Property

All content on the Site, including text, graphics, logos, photographs, videos, designs, and code, is owned by In Good Co. or its licensors and is protected by copyright, trademark, and other laws. The In Good Co. name and logo are our trademarks and may not be used without our written permission.

Portfolio work. Work shown in our portfolio may be owned by, or created for, our clients. It is displayed with permission for showcase purposes only. Nothing on the Site grants you any right to use that work or any client's trademarks.

Sharing. You may share links to Site pages. Any other use of Site content requires our prior written consent.

Client deliverables. Ownership of, and license rights in, work we create for clients is set out in each client's Agreement. Unless an Agreement says otherwise, we keep the right to display completed work in our portfolio and marketing.

Feedback. If you send us ideas or suggestions, you agree we may use them without obligation to you.

5. Inquiries, Proposals, and Payments

Submitting an inquiry through the Site does not create a client relationship. A consulting, design, or workshop engagement begins only when both parties sign an Agreement and any required deposit is received. Use of our online assessment tools is governed by these Terms (Section 10) and does not require a separate Agreement.

Quotes and proposals are estimates, valid for 30 days unless stated otherwise. Fees, payment schedules, deposits, revisions, cancellation, and refund terms are set out in each Agreement.

Unless an Agreement says otherwise, invoices are due within 15 days. Late balances may incur a fee of 1.5% per month or the maximum allowed by law, whichever is lower, and we may pause work until payment is received.

6. In-Person Workshops

Scheduling and cancellation. Workshop dates, locations, fees, and cancellation or rescheduling terms are set in the client's Agreement. Unless it says otherwise, cancellations made fewer than 14 days before a session may be charged 50% of the session fee, plus any non-refundable travel or venue costs already incurred.

Participation. Workshops may include discussion, reflection exercises, and light physical movement. Participation in any activity is voluntary. Participants should skip any activity they are not comfortable with or that is unsuitable for their health, and take part at their own risk.

Venue. Unless we supply the venue, the client is responsible for the safety, accessibility, and condition of the workshop space.

Conduct. We expect all participants to treat each other with respect. We may remove anyone who is disruptive, abusive, or unsafe, without refund.

Photos and recordings. We may take photos or short videos at workshops for our portfolio and marketing only with the client's consent. Participants may opt out of being photographed or recorded. Participants may not record sessions or distribute workshop materials without our written permission.

7. Custom Digital Learning Projects

License. Unless an Agreement transfers ownership, clients receive a license to use the eLearning courses, interactive tools, templates, and frameworks we deliver for their own internal training and talent purposes. Clients may not resell, sublicense, or share them outside their organization.

Our underlying materials. We keep ownership of our pre-existing methods, frameworks, design templates, and code, even when they are built into a client deliverable.

Hosting and platforms. Deliverables may run on third-party platforms, such as a client's learning management system (LMS) or authoring tools. We are not responsible for outages, data handling, or changes to platforms we do not control.

Demos and samples. Interactive samples on the Site, such as The Delegation Dial, are for demonstration only. They may not be copied, embedded, or used in your own training without our written permission.

Client content. Clients are responsible for having the rights to any content, logos, data, or materials they give us to include in a deliverable.

8. Talent Strategy: Not Legal or HR Compliance Advice

Our talent frameworks, assessments, and recommendations are consulting guidance. They are not legal, employment-law, or HR compliance advice. Clients remain solely responsible for their employment decisions, including hiring, promotion, compensation, performance management, and termination, and for making sure their use of our tools complies with applicable employment, anti-discrimination, and privacy laws. We recommend consulting qualified counsel before acting on decisions with legal impact.

9. Confidentiality and Participant Data

We treat non-public information that clients share with us, including employee or participant data, as confidential. We use it only to deliver the agreed services. Clients are responsible for having a lawful basis and any required notices or consents before sharing employee or participant personal information with us. Detailed confidentiality and data-handling terms are set out in each Agreement.

10. Online Assessment Tools: CARE 360 and The Element Profile

We offer two online assessment tools by subscription (each a "Tool"; together, the "Tools"):

• CARE 360: a multi-rater feedback tool that collects feedback on a leader from a self-assessment and from supervisor, peer, direct report, and skip-level raters
• The Element Profile: an individual self-assessment profile of how a person naturally works across six behavioral dimensions: drive, pace, people orientation, structure, composure, and ambiguity tolerance

Unless a paragraph names a specific Tool, everything in this Section applies to both. The person or organization that buys a subscription and sets up assessments is the "Administrator." The person being assessed is the "Subject," and anyone invited to give feedback on a Subject is a "Rater."

Accounts. Administrators must give accurate account information and keep login details secure. Administrators are responsible for all activity under their account.

One account for both Tools. CARE 360 and The Element Profile share one account and login. Each Tool is billed and can be cancelled separately. If your organization uses both Tools, information about the same person in each Tool may be connected using their email address, so that authorized Administrators can view it together. Connecting this information never reveals which Rater gave which CARE 360 response.

License to use the Tools. While your subscription is active, we grant you a limited, non-exclusive, non-transferable right for your Administrators, and the Subjects, Raters, and participants you invite, to access and use the Tools for your organization's internal leadership and talent development purposes. If you are a coach or consultant, you may also use the Tools to deliver development services to your own clients. In that case, you act as the Administrator for those clients' assessments and are responsible for meeting the Administrator obligations in this Section, including giving your clients and their participants any required notices. We and our licensors own the Tools, including the software, assessment questions, scoring methods, frameworks, report designs, and narrative templates. Apart from this limited right, these Terms do not give you any rights in the Tools.

Restrictions. Unless we agree otherwise in writing, you may not, and may not allow anyone else to:

• Copy, publish, or distribute assessment questions, scoring methods, or report formats, except for sharing reports within your organization
• Reverse engineer, decompile, or attempt to extract the source code or underlying models of the Tools
• Share login credentials, or let anyone outside your organization use your account
• Resell or sublicense access to the Tools themselves, or give clients their own accounts outside the features we provide (coaches and consultants may use the Tools with clients as described above)
• Use the Tools to build, train, or benchmark a competing product
• Interfere with or disrupt the Tools, test their security, or access them by automated means other than features we provide
• Use the Tools in violation of law or these Terms, including the hiring restriction below

Your data. "Customer Data" means the information you, your Administrators, Subjects, Raters, and participants submit to the Tools, and the results generated from it. You own your Customer Data. You grant us a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, and display Customer Data only as needed to provide, secure, and support the Tools and as described in these Terms, our Privacy Policy, and our DPA. You are responsible for the accuracy of Customer Data and for having the rights and permissions needed to submit it.

Business use only. The Tools are offered for business and professional use, not for personal, family, or household use. By subscribing, you confirm that you are purchasing for business or professional purposes.

Raters and participants. Subjects, Raters, and other participants who respond to an invitation do not need to buy a subscription. Each invitation links to these Terms and our Privacy Policy. By responding, they agree to answer honestly and respectfully, to keep confidential any assessment content they are shown, and to follow the parts of these Terms that apply to them. The Administrator remains responsible for the invitations it sends and for how it uses the results.

Purchases and payment.

• Agreement at checkout. By checking the box at checkout and completing a purchase, you agree to these Terms on behalf of yourself and any organization you represent.
• Subscription. The Tools are sold as subscriptions, billed monthly or annually: CARE 360 on its own, The Element Profile on its own, or both together as a bundled plan (the "Bundle"). Each subscription renews and can be cancelled separately. Monthly plans have no long-term commitment, and there is no per-report fee. Prices and what each plan includes are shown on our plans page and at checkout.
• Annual plans. Annual subscriptions are billed once a year in advance at the price shown on our plans page when you subscribe. That price applies for the full annual term.
• Discounted and complimentary access. Community and Enterprise pricing are offered at our discretion and may be subject to eligibility review. Complimentary access, where granted, may be changed or ended at our discretion with 30 days' notice.
• Free trial (CARE 360 only). CARE 360 accounts may begin with a free trial, subject to the limits described on our plans page. The Element Profile and the Bundle do not include a free trial. We may change or end free trial offers at any time, and we may limit a free trial to one per organization. IF YOU PROVIDE A PAYMENT METHOD WHEN STARTING YOUR TRIAL, YOUR PAID CARE 360 SUBSCRIPTION, ON THE MONTHLY OR ANNUAL PLAN YOU SELECTED, WILL BEGIN AUTOMATICALLY WHEN THE TRIAL ENDS, AND WE WILL CHARGE YOUR PAYMENT METHOD THE PRICE FOR THAT PLAN UNLESS YOU CANCEL BEFORE THE TRIAL ENDS. You can cancel online at any time during the trial and you will not be charged. We will email you a reminder at least 3 days before your trial ends.
• Automatic renewal. YOUR SUBSCRIPTION RENEWS AUTOMATICALLY AT THE END OF EACH BILLING PERIOD (EACH MONTH FOR MONTHLY PLANS, EACH YEAR FOR ANNUAL PLANS), AND WE WILL CHARGE YOUR PAYMENT METHOD THE THEN-CURRENT PRICE FOR YOUR PLAN ON EACH RENEWAL DATE UNTIL YOU CANCEL. We will email a confirmation of these renewal terms after you subscribe. We will also email you a reminder at least once a year that names the product, states how often and how much you are charged, and explains how to cancel. For annual plans, this reminder is sent 30 days before each renewal.
• Cancellation. You may cancel at any time through the Manage billing link in your account. Cancellation takes effect at the end of your current billing period (month or year), and you keep access until then. You will not be charged again after cancellation.
• Price changes. We will notify you by email between 7 and 30 days before any price increase takes effect. For annual plans, price changes apply only at your next renewal. The notice will explain how to cancel, and you can cancel before the new price takes effect to avoid it.
• Payment processing. Payments are processed by Stripe, Inc., a third-party payment processor, and are subject to Stripe's terms and privacy policy. We do not store full card numbers. You authorize us and our processor to charge your payment method for all fees due.
• Taxes. Prices exclude applicable sales, use, or similar taxes unless stated. You are responsible for those taxes.
• Refunds. Fees are non-refundable, including annual fees when an annual plan is cancelled before the end of its term. We do not provide refunds or credits for partial billing periods or unused assessments, except where required by law.
• Failed payments. If a payment fails, we will retry the charge for up to two weeks and email you a link to update your payment method. While payment is outstanding, the affected product is read-only: you can view existing results, but you cannot start new surveys or assessments, add people, or send invitations. Surveys and assessments already in progress remain open. If payment is not received by the end of that period, access to the affected product is suspended until the outstanding balance is paid. There is no set time limit on a suspension, and your account data is kept while it lasts. You can restore full access at any time by paying the outstanding balance. We may cancel a suspended subscription at our discretion, after notifying you by email, and the After cancellation terms below then apply. You may also cancel a suspended subscription yourself at any time. Please contact us before filing a chargeback so we can try to resolve the issue.
• After cancellation. After your subscription ends, your data is retained for 60 days so you can resubscribe or request an export. To request an export, email info@ingoodcocollective.com. After 60 days, your data is deleted from our active systems. Copies may remain in our automated database backups until those backups are overwritten in our normal backup cycle. Backups are kept secure and are used only to recover from data loss or system failure. If we ever restore a backup, we will delete again any data that was previously scheduled for deletion before resuming normal operations. Assessments still in progress when your subscription ends will close and will not collect further responses.

How confidentiality works (CARE 360).

• Individual Rater responses are never shown to the Subject or the Administrator.
• Reports show only combined averages by rater group, plus comments with names removed.
• Group averages are shown however many Raters in that group respond. If only one Rater in a group responds, the average reflects that person's ratings and may identify them.
• The self-assessment is shown separately and is not anonymous. Ratings from any group with only one Rater, such as a single supervisor, are not anonymous to the Subject or Administrator.
• We remove names from comments but do not edit their content. Raters should avoid details that could identify them, because a comment's wording or content may still reveal who wrote it.
• Rater identities are not linked to their responses anywhere a platform user, including the Administrator and the Subject, can see. Our systems keep only the Rater details needed to send invitations and track completion. Authorized In Good Co. personnel may access underlying data only to operate, support, or secure the Tool, or where required by law, and never share it with the Subject or Administrator.

Who sees results (The Element Profile). The Element Profile is a self-assessment, not anonymous feedback. A person's results are visible to that person and to the Administrators of the organization that invited them. By taking the assessment through an organization, the person acknowledges that the organization's Administrators can see their results.

Administrator responsibilities. Administrators must:

• Invite only Raters who have a genuine working relationship with the Subject
• Have authority, and any required notices or consents, to share information about Subjects, Raters, and other participants with us
• Not attempt to identify individual Raters or pressure anyone to reveal their responses
• Not use the Tools to harass, retaliate against, or discriminate against anyone

Use of results. Both Tools are developmental tools. Results reflect Raters' perceptions or a person's own self-reported answers, are not a validated measure of performance, and should not be the sole basis for any decision about employment, pay, or discipline, including hiring, promotion, compensation, discipline, or termination. Section 8 also applies.

Prohibited use: hiring. The Tools are not designed, validated, or offered for hiring. You may not use either Tool, or any report or narrative it produces, to screen, rank, or select job applicants or candidates, including internal candidates applying for open roles. We may suspend or cancel accounts that use the Tools this way, and you are responsible for any claims arising from such use.

AI-generated narratives. Reports include written narratives generated automatically using artificial intelligence. Narratives are not reviewed by a person before delivery. They may contain errors, omissions, or interpretations that do not fit your situation, and we do not warrant that they are accurate, complete, or suitable for any purpose. Reports, including their narratives, are a starting point for conversation. They are not a clinical, psychological, medical, or diagnostic assessment and should not be used as one. Please review narratives before sharing them or relying on them.

How our AI provider handles data. To generate narratives, the assessment information needed for each report, such as responses and comments, is sent to our AI provider (see Section 15). The provider processes this data only to generate narratives for us. Under our agreement with it, the provider does not use the data to train its models and deletes it within 30 days, except where it must keep it longer to investigate misuse or comply with law. Because comments are processed this way, we ask Raters and participants not to include health information or other sensitive personal details in their answers.

Data ownership and retention. The Administrator's organization owns its assessment results. While a subscription is active, we keep assessment data for 24 months after an assessment closes, or until the Administrator deletes it. When a subscription ends, data is retained and deleted as described under After cancellation above. We may use de-identified, aggregated data that cannot identify any person or organization to improve the Tools and for internal research and benchmarking, including by combining it across customers, as described in our DPA.

Availability. We aim to keep the Tools available but do not guarantee uninterrupted or error-free access, and we do not offer a service-level commitment unless an Agreement says otherwise. We may change or improve features at any time. We will give reasonable notice before removing a feature in a way that materially reduces what a Tool does.

Discontinuing a Tool. If we decide to stop offering a Tool, we will notify you by email at least 30 days in advance. If you prepaid for an annual plan, we will refund the fees for the full months remaining after the Tool is discontinued. You can export your data as described under After cancellation.

Security. We use reasonable administrative, technical, and organizational safeguards designed to protect Customer Data against unauthorized access, loss, or misuse. No system is completely secure, so we cannot guarantee absolute security. If we become aware of a security incident affecting your Customer Data, we will notify you without undue delay, as described in our DPA. You are responsible for securing your account, including login credentials and the devices you use to access the Tools.

Suspension. We may suspend or close an account that violates these Terms.

11. Third-Party Links

The Site may link to third-party websites, including social media and client sites. We do not control and are not responsible for their content, policies, or practices. Visiting them is at your own risk.

12. Disclaimer of Warranties

THE SITE, ITS CONTENT, AND THE TOOLS, INCLUDING REPORTS AND AI-GENERATED NARRATIVES, ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not guarantee the Site or the Tools will be uninterrupted, error-free, or free of harmful components. Results shown in case studies are not a promise of similar results.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN GOOD CO. AND ITS MEMBERS, CONTRACTORS, AND PARTNERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SITE OR THE TOOLS. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SITE OR THE TOOLS WILL NOT EXCEED THE FEES YOU PAID US FOR THE TOOLS IN THE 12 MONTHS BEFORE THE CLAIM AROSE.

Liability for client services is governed by the applicable Agreement.

14. Indemnification

You agree to defend, indemnify, and hold harmless In Good Co. and its members, contractors, and partners from any claims, losses, or expenses (including reasonable attorneys' fees) arising from your misuse of the Site or the Tools, your Customer Data, or your violation of these Terms.

15. Privacy

Our collection and use of personal information is described in full in our Privacy Policy. The key points are below.

We do not sell or share personal data. We do not sell personal information. We do not "share" it for cross-context behavioral advertising, as those terms are defined under the California Consumer Privacy Act (CCPA).

Our role. For account, billing, and Site data, we decide how personal data is used (we are the "controller"). For assessment data we process on behalf of an Administrator's organization, we act as its "processor" under the GDPR and UK GDPR and its "service provider" under the CCPA, and our Data Processing Addendum applies.

Your privacy rights. Depending on where you live, you may have the following rights:

• EEA and UK residents (GDPR and UK GDPR): access, rectification, erasure, restriction of processing, data portability, and objection to processing. You may also complain to your local data protection authority.
• California residents (CCPA): the right to know what personal information we collect and how we use it, to delete it, to correct it, to opt out of its sale or sharing, and not to be discriminated against for exercising these rights.

To make a request, email info@ingoodcocollective.com. We will verify your identity before acting on it. If your data was collected through an organization's assessment, we may refer your request to that organization and help it respond.

Subprocessors. We use these service providers to run the Tools:

We will post changes to this list on the Site and notify Administrators by email at least 30 days before adding or replacing a subprocessor. An Administrator may object on reasonable data protection grounds. If we cannot resolve the objection, the Administrator may cancel the affected subscription and receive a refund of any prepaid fees for the unused period.

International transfers. Our providers process data in the United States. When we transfer personal data from the EEA or UK, we rely on appropriate safeguards, such as the EU Standard Contractual Clauses and the UK International Data Transfer Addendum.

16. Governing Law and Disputes

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law rules. Disputes are resolved as set out below.

Informal resolution first. Before starting arbitration, please contact us at info@ingoodcocollective.com with a description of the dispute and allow 30 days to try to resolve it.

Binding arbitration. Any dispute arising from or relating to these Terms, the Site, the Tools, or our services that is not resolved informally will be settled by final and binding arbitration before a single arbitrator. The arbitration will be administered by the American Arbitration Association under its Commercial Arbitration Rules. It will take place in Maricopa County, Arizona, unless both parties agree to hold it remotely. Judgment on the award may be entered in any court with jurisdiction.

Exceptions. Either party may bring an individual claim in small claims court. Either party may also seek temporary injunctive relief in the state or federal courts in Maricopa County, Arizona, to protect intellectual property or confidential information.

Nothing in this Section limits any rights you have under mandatory consumer protection laws where you live.

17. Changes to These Terms

We may update these Terms from time to time. We will announce material changes by email or by in-app notice at least 14 days before they take effect. Other changes take effect when we post the revised Terms on the Site with a new "Last updated" date. If you continue to use the Site or the Tools after changes take effect, you accept the revised Terms. If you do not agree, you may cancel your subscription before the changes take effect.

18. General

Entire agreement. These Terms, together with our DPA and any Agreement, are the entire agreement between you and us about the Site, the Tools, and our services.

Order of precedence. If these documents conflict, they apply in this order:

1. Our DPA, for matters of personal data protection
2. A signed Agreement, including an Enterprise order form, for the project or subscription it covers
3. These Terms, in all other cases

Our Privacy Policy explains how we handle personal data and is not ranked against these documents.

Notices and electronic communications. You agree to receive notices, disclosures, and other communications from us electronically, by email to the address on your account or by in-app notice. Electronic notices satisfy any legal requirement that communications be in writing. You are responsible for keeping your account email current. Notices to us should be sent to info@ingoodcocollective.com.

Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, such as natural disasters, pandemics, war, terrorism, labor disputes, government action, or failures of internet, hosting, or other third-party services. This does not excuse any obligation to pay fees owed.

Assignment. You may not assign or transfer these Terms or your subscription without our written consent. We may assign these Terms without your consent to an affiliate, or in connection with a merger, acquisition, or sale of all or substantially all of our business or assets.

Survival. Provisions that by their nature should continue after these Terms or a subscription end will survive, including those on fees owed, intellectual property, Customer Data and retention, AI-generated narratives, disclaimers, limitation of liability, indemnification, governing law and disputes, and this Section.

Severability and waiver. If any provision is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver of it.

19. Contact Us

Questions about these Terms? Contact us at:

In Good Company Collective, LLC
info@ingoodcocollective.com
2640 E Sunrise Place, Chandler, AZ 85286